Effective Date: November 11, 2025
Last Updated: November 11, 2025
1. Introduction
At Sellzr, we are committed to providing high-quality business consulting and support services. This Refund Policy explains our policies regarding refunds, cancellations, and service satisfaction.
Sellzr is registered under the laws of Saudi Arabia, with its registered office at Ras Al Ain St, Al Rahmaniyah, Riyadh, Saudi Arabia.
By purchasing or subscribing to our services, you acknowledge and agree to this Refund Policy. Please read it carefully before making any payment.
2. General Refund Principles
2.1 Service-Based Nature
Our services are consulting and professional services that involve:
- Time, expertise, and resources committed to your project
- Customized solutions tailored to your specific business needs
- Coordination with third parties (government agencies, service providers)
- Intellectual work and strategic planning
Due to the nature of these services, refunds are handled on a case-by-case basis according to the terms outlined below.
2.2 Quality Commitment
We strive for 100% client satisfaction. If you are dissatisfied with our services, we encourage you to contact us immediately so we can address your concerns and find a suitable solution.
3. Non-Refundable Services
The following services and fees are non-refundable under all circumstances:
3.1 Initial Consultations
- Discovery calls and initial consultation sessions
- Business assessment and needs analysis meetings
- Strategy sessions and planning consultations
- Reason: Time and expertise have been provided
3.2 Services Already Delivered
- Completed deliverables and work products
- Services that have been fully executed
- Documents, reports, or plans already delivered
- Training sessions already conducted
- Reason: Services have been rendered and value delivered
3.3 Third-Party Fees and Government Charges
- Government registration fees
- Business license application fees
- Legal filing fees
- Third-party service provider charges
- Payment gateway processing fees
- Bank transfer fees
- Reason: These fees are paid to external entities and cannot be recovered
3.4 Ongoing Services After Commencement
- Sales department management services after work has begun
- Marketing campaigns after launch
- Monthly retainers for periods already rendered
- Subscription fees for active periods
- Reason: Resources have been allocated and work initiated
3.5 Custom and Specialized Services
- Custom business plans created specifically for your business
- Tailored pricing strategies and market analysis
- Customized training programs
- Bespoke consulting solutions
- Reason: These are unique deliverables created exclusively for you
4. Eligible Refund Scenarios
Refunds may be considered in the following limited circumstances:
4.1 Service Cancellation Before Commencement
If you cancel services before any work has begun, you may be eligible for a partial refund:
Timing and Refund Amount:
- Cancellation within 48 hours of payment: 90% refund (10% administrative fee)
- Cancellation 3-7 days after payment: 70% refund (30% administrative fee)
- Cancellation 8-14 days after payment: 50% refund (50% administrative fee)
- Cancellation after 14 days: No refund (unless exceptional circumstances)
Conditions:
- Cancellation request must be submitted in writing to info@sellzr.com
- No work, consultation, or planning has been initiated
- No third-party fees have been paid on your behalf
- Refund excludes payment processing fees
4.2 Service Not Delivered Due to Our Fault
If we fail to deliver agreed services due to reasons within our control, you may be eligible for:
- Full refund of fees paid for undelivered services
- Partial refund proportional to undelivered work
This does not apply if:
- Delays are caused by your failure to provide required information
- Third-party delays beyond our control (government agencies, etc.)
- Force majeure events (natural disasters, pandemics, etc.)
4.3 Duplicate or Erroneous Charges
If you were charged twice for the same service or charged in error:
- Full refund of the duplicate or erroneous charge
- Processed within 5-10 business days upon verification
4.4 Technical Payment Errors
If a payment processing error occurred that resulted in overcharging:
- Refund of the excess amount
- Processed after verification with payment gateway
5. Service-Specific Refund Policies
5.1 Legal Entity Setup and Company Formation
Non-Refundable Components:
- Government registration fees (paid to authorities)
- Legal filing fees
- Registered agent fees
- Document preparation fees (once documents are prepared)
Potentially Refundable:
- Service fees if cancellation occurs before document preparation begins
- Unused consultation hours (pro-rated)
5.2 Product Review and Pricing Services
Non-Refundable After:
- Analysis has been conducted
- Reports or recommendations have been delivered
- Strategy sessions have been completed
Potentially Refundable:
- If cancelled before any analysis work begins (subject to administrative fee)
5.3 Sales Department Creation and Management
Non-Refundable:
- Recruitment fees for hired sales staff
- Training fees after training has been delivered
- Management fees for months already rendered
Potentially Refundable:
- Monthly fees for future months (with 30-day notice)
- Setup fees if cancellation occurs before any recruitment begins
5.4 Marketing Planning and Execution
Non-Refundable:
- Marketing plans already delivered
- Campaigns already launched
- Advertising spend paid to platforms
- Creative work already produced
Potentially Refundable:
- Unused marketing budget (minus administrative fees)
- Future campaign fees (with notice)
5.5 Training and Development Programs
Non-Refundable:
- Sessions already conducted
- Materials already delivered
- Custom content already created
Potentially Refundable:
- Future sessions (with 7-day notice, subject to 20% cancellation fee)
5.6 Subscription and Retainer Services
Non-Refundable:
- Current billing period fees
- Services already rendered during the period
Potentially Refundable:
- Future billing periods (with 30-day written notice)
- Unused hours from prepaid packages (pro-rated, minus 15% administrative fee)
6. Refund Request Process
6.1 How to Request a Refund
To request a refund, you must:
- Submit a Written Request: Email info@sellzr.com with subject line “Refund Request – [Your Name/Company]”
- Include Required Information:
- Full name and company name
- Order/Invoice number
- Date of purchase/payment
- Service(s) purchased
- Detailed reason for refund request
- Supporting documentation (if applicable)
- Wait for Review: We will review your request within 5-7 business days
6.2 Review and Approval Process
Our team will:
- Verify your payment and service status
- Review the reason for your refund request
- Check eligibility according to this policy
- Assess what work has been completed
- Determine applicable fees and deductions
- Communicate our decision in writing
6.3 Refund Processing Timeline
If Approved:
- Credit/Debit Card Payments: 7-14 business days (depending on bank)
- Bank Transfer Payments: 5-10 business days
- Payment Gateway Refunds: 5-14 business days (depending on provider – Stripe, HyperPay, PayTabs)
Note: Refund processing times may vary based on your financial institution and payment method.
6.4 Refund Method
Refunds will be processed using the original payment method:
- If you paid by card, refund returns to the same card
- If you paid by bank transfer, refund goes to the originating account
- Alternative arrangements may be made in exceptional circumstances
7. Partial Refunds and Adjustments
7.1 Pro-Rated Refunds
For services partially completed, we may offer pro-rated refunds:
- Calculation: (Total Fee – Value of Completed Work – Administrative Fees)
- Completed work is valued based on time spent, deliverables produced, and resources allocated
- Minimum 20% administrative fee applies
7.2 Credit or Alternative Services
In some cases, instead of a refund, we may offer:
- Service Credits: Credit toward future services
- Alternative Services: Different service of equivalent value
- Extended Support: Additional consultation or support hours
- Revised Deliverables: Modifications to meet your satisfaction
You are not obligated to accept alternatives and may still request a refund according to this policy.
8. Dissatisfaction and Dispute Resolution
8.1 Address Concerns First
If you are dissatisfied with our services, please contact us immediately at info@sellzr.com or call +966 51 171 7230. We will:
- Listen to your concerns
- Review the work delivered
- Identify areas for improvement
- Offer revisions or corrections
- Provide additional support or consultation
- Find a mutually satisfactory solution
8.2 Dispute Resolution Process
If we cannot resolve your concerns informally:
- Escalation: Request escalation to senior management
- Formal Review: Comprehensive review of your case
- Mediation: Consider third-party mediation if needed
- Legal Process: As outlined in our Terms and Conditions
8.3 Our Commitment
We are committed to client satisfaction and will make reasonable efforts to resolve any issues before considering refunds.
9. Chargebacks and Payment Disputes
9.1 Chargeback Policy
Important: Filing a chargeback without first attempting to resolve the issue with us may:
- Result in immediate suspension of all services
- Forfeit your right to any refund under this policy
- Incur additional dispute resolution fees
- Damage the business relationship
9.2 Proper Process
Before filing a chargeback, you must:
- Contact us at info@sellzr.com
- Submit a formal refund request
- Allow 7-14 business days for review
- Attempt good-faith resolution
9.3 Unjustified Chargebacks
If you file a chargeback after services have been delivered, we reserve the right to:
- Provide evidence of service delivery to the payment processor
- Pursue collection of unpaid fees
- Terminate all ongoing services
- Take legal action if necessary
10. Special Circumstances
10.1 Force Majeure
If we cannot deliver services due to events beyond our control (natural disasters, pandemics, war, government actions), we will:
- Offer to reschedule services
- Provide alternative solutions
- Consider refunds on a case-by-case basis
10.2 Client Circumstances
If you experience significant hardship (financial difficulties, business closure, personal emergencies), please contact us. We may:
- Offer flexible payment arrangements
- Pause services temporarily
- Consider exceptional refund arrangements
10.3 Regulatory or Legal Issues
If regulatory changes or legal issues prevent service delivery, refunds will be handled according to applicable law and the specific circumstances.
11. Amendments to This Policy
11.1 Right to Modify
We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting to our website with an updated “Last Updated” date.
11.2 Notification
For material changes, we will notify users via:
- Email notification
- Website notice
- In-platform announcement
11.3 Existing Contracts
Changes to this policy do not affect existing service agreements unless mutually agreed in writing.
12. Contact Information
For refund requests, questions, or concerns about this policy:
Sellzr
Email: info@sellzr.com
Phone (Saudi Arabia): +966 51 171 7230
Phone (US): +1 (564) 224-7776
Website: https://sellzr.com/contact
Saudi Arabia Office:
Ras Al Ain St, Al Rahmaniyah
Riyadh, Saudi Arabia
US Office:
30 N Gould St Ste R
Sheridan, WY 82801
United States
12.1 Response Time
We aim to respond to all refund requests within 5-7 business days.
12.2 Business Hours
Our support team is available:
- Saudi Arabia: Sunday – Thursday, 9:00 AM – 6:00 PM (AST)
- US: Monday – Friday, 9:00 AM – 5:00 PM (MST)
13. Key Points Summary
✅ Consultations are non-refundable once delivered
✅ Third-party fees are non-refundable (government, legal, payment processing)
✅ Cancellations before work begins may receive partial refunds (subject to fees)
✅ Services already delivered are non-refundable
✅ Contact us first before filing payment disputes
✅ Refunds processed within 7-14 days if approved
✅ All refund requests must be in writing to info@sellzr.com
14. Legal Compliance
This Refund Policy complies with:
- Saudi Arabian consumer protection laws
- Saudi Arabian Monetary Authority (SAMA) regulations
- Electronic commerce regulations in Saudi Arabia
- International payment processing standards
This policy should be read in conjunction with our [Terms and Conditions] and [Privacy Policy].
We appreciate your business and trust. Our goal is always client satisfaction, and we will work with you to find fair solutions to any concerns.
Last Updated: November 11, 2025
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