Refund Policy

At Sellzr, we are committed to providing high-quality business consulting and support services. This Refund Policy explains our policies regarding refunds, cancellations, and service satisfaction.

Sellzr is registered under the laws of Saudi Arabia, with its registered office at Ras Al Ain St, Al Rahmaniyah, Riyadh, Saudi Arabia.

By purchasing or subscribing to our services, you acknowledge and agree to this Refund Policy. Please read it carefully before making any payment.

Our services are consulting and professional services by nature. Because each engagement involves committed time, expertise, and customized work, refunds are handled on a case-by-case basis.

The following services and fees are non-refundable under all circumstances. Each category is non-refundable for a specific, defined reason.

• Initial consultations — Discovery calls, business assessments, needs analysis, and strategy sessions
  Expertise delivered
• Delivered services — Completed deliverables, executed services, documents, reports, plans, and conducted training sessions
  Value delivered
• Third-party & government fees — Registration fees, license applications, legal filings, third-party charges, payment gateway fees, and bank transfer fees
  External costs
• Ongoing services in progress — Sales management, launched marketing campaigns, active monthly retainers, and subscription fees for rendered periods
  Work initiated
• Custom & bespoke work — Custom business plans, tailored pricing strategies, customized training programs, and bespoke consulting solutions
  Created for you

Refunds may be considered in the following limited circumstances. Each scenario has defined conditions and timelines.

Cancellation before commencement

If you cancel services before any work has begun, you may be eligible for a partial refund based on the time elapsed since payment:

Conditions apply: Cancellation must be submitted in writing to info@sellzr.com. No work, consultation, or planning must have been initiated. No third-party fees must have been paid on your behalf. Payment processing fees are excluded from any refund.

Service not delivered due to our fault

If we fail to deliver agreed services due to reasons within our control, you may be eligible for a full refund of fees paid for undelivered services, or a partial refund proportional to undelivered work. This does not apply if delays are caused by your failure to provide required information, third-party delays beyond our control, or force majeure events.

Duplicate or erroneous charges

If you were charged twice for the same service or charged in error, we will process a full refund of the duplicate or erroneous charge within 5–10 business days upon verification.

Technical payment errors

If a payment processing error resulted in overcharging, the excess amount will be refunded after verification with the payment gateway.

Different service categories carry different refund conditions based on how work is initiated and delivered. Refer to the relevant category below.

All refund requests must be submitted in writing. Follow the steps below to ensure your request is processed as efficiently as possible.

Refund method: Refunds are processed using the original payment method. If you paid by card, the refund returns to the same card. If by bank transfer, it returns to the originating account. Alternative arrangements may be made in exceptional circumstances.

For services that have been partially completed, we may offer pro-rated refunds calculated based on work completed and resources already committed.

Pro-rated refund calculation

Credit or alternative services

In some cases, instead of a refund, we may offer service credits toward future services, an alternative service of equivalent value, extended consultation or support hours, or revised deliverables to meet your satisfaction.

You are not obligated to accept any alternative and may still request a refund according to this policy.

If you are dissatisfied with our services, please contact us immediately. We are committed to resolving concerns before any formal refund process begins.

Address concerns first

Contact us at info@sellzr.com or call +966 51 171 7230. We will listen to your concerns, review the work delivered, identify areas for improvement, offer revisions or corrections, and find a mutually satisfactory solution.

Filing a chargeback without first attempting to resolve the issue with us directly is not the appropriate process. Always contact us first.

Important: Filing a chargeback without prior contact may result in immediate suspension of all services, forfeiture of your right to any refund under this policy, additional dispute resolution fees, and damage to the business relationship.

Required process before a chargeback

• Contact us — Email info@sellzr.com to raise your concern
• Submit a request — File a formal refund request as described in Section 06
• Allow review time — Allow 7–14 business days for review and response
• Good-faith resolution — Attempt resolution in good faith before escalating

Unjustified chargebacks

If you file a chargeback after services have been delivered, we reserve the right to provide evidence of service delivery to the payment processor, pursue collection of unpaid fees, terminate all ongoing services, and take legal action if necessary.

We recognize that exceptional situations arise. We handle the following circumstances with flexibility and on a case-by-case basis.

We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting to our website with an updated “Last Updated” date.

For material changes, we will notify users via email notification, a prominent website notice, and in-platform announcement. Changes to this policy do not affect existing service agreements unless mutually agreed in writing.

For refund requests, questions, or concerns about this policy, please reach our team through any of the channels below.